Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at clothingsteeze@gmail.com
Delivery
A : We use Courier Guy, Pep or Aramex to deliver! Delivery takes 3-10 working days.
Exchange Item(s)
A : Should you wish to exchange your item for a different size, please contact our experienced Customer Support team on whatsapp. Unfortunately our Customer Support team is unable to process exchanges for reasons other than size.
A : Yes, we do offer refunds for damaged items. Exchanges only valid for 5 days after receiving the product.
Location
A : We are an online retailer, we do not have any brick and mortar shops in any province in South Africa.
Orders
A : When your order has been packed and is ready to ship, you will receive an email or sms with the subject line: ‘Your order is ready to go!’ This email contains a tracking link. Click on this link and BOOM! It will take you directly to our order tracking page.
Payment Method
A : We only accept upfront payments via Visa or MasterCard credit or debit cards, manual electronic funds transfer (EFT), Instant EFT.
Return Item(s)
A : The following products may not be returned: Underwear and earrings may not be returned.
You may only return swimwear, if the hygiene strip is still in position and it's clear the garment has merely been tried on and not worn.
We also request that you keep on your underwear when trying on our swimwear. Products that you or any other person has altered, repaired, incorporated to or added to may also not be returned.